Q: I linked my account with Facebook or Google, but I didn’t get my 90-diamond reward.

A: This reward is delivered via the mail system, which is accessed by pressing the gift box on the throne on the Home screen. Sometimes the mail can get delayed a little, but the gift box will appear when it arrives.


Q: I sent an email to, but I haven’t heard back.

A: Help emails are typically addressed during regular office hours: Monday-Friday 10AM-7PM PST.


Q: Can you log into a second device with the same account? How?

A: If you register Creature Quest with Google or Facebook, you can login on a 2nd device and continue with your same account. To login with either system, press your Avatar button in the upper left hand corner of the screen to open the Options menu and login with either account.


Q: I would like a refund for my in-app purchase. Who should I contact?

A: Please forward all refund inquiries to the store at which you downloaded Creature Quest (Apple/Google/Amazon).


Q: My purchase failed. What should I do?

A: If you relaunch the game, the purchase will be retried.


Q: I accidentally linked my game with the wrong Facebook/Google Account. Can I unlinked it so that I can switch to the correct account?

A: Unfortunately, there is no way to unlink your Facebook/Google profile from your account.


Q: I want to restart my game. How do I do that?

A: Unfortunately, there is no way to restart your game progress from the beginning.


Q: Can you unlink my Facebook/Google Account or restart my game progress for me?

A: Unfortunately, we cannot unlink your account nor can we restart your game progress for you. Why would you want to get rid of all of you wonderful Creatures? They love you!


Q: Are Android and iOS users part of the same ecosystem?

A: Yes, both Android and iOS users are part of the same ecosystem in Creature Quest.


Q: How can I add a player to my friends list?

A: Going to the Social screen will display a button that will allow you to recruit friends. Once a friend has been recruited, they will appear on your friends list. Additionally, linking Creature Quest to Facebook will import your Facebook friends who are also playing Creature Quest.


Q: Where’s my reward?

A: In your mail, accessed by pressing on the throne on the main home screen.


Q: I often see a message telling me that my connection is not good or the diamond icon spins for a long time before an action completes.

A: The game relies on having a reasonably good internet connection, so if your signal degrades or the Wi-Fi you are connected to experiences fluctuating quality, you will see this reflected in the game.  You may want to suspend your play until your connection improves.



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